It is not possible for me to modify or delete my previous opinion also I allow myself to write a second in addition. When the Flowrette team finally learned of the problem encountered with my order, I was contacted the same evening by e-mail, the next day by phone and I received the vase that I bought today (and Received broken in the first package), this time perfectly excited, wedged and intact, accompanied by an excuse word, as well as different small gifts including one for my baby to be born (because I had mentioned on the phone. end of pregnancy). Without erasing the difficulty I encountered in attaching customer service (apparently due to a competition of unfortunate circumstances), I appreciate the way things were able to settle from the moment it was possible to speak with the 'team, and I am very touched by their seriousness as for repairing their initial error. The problem is solved and I am satisfied. THANKS
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