Orders are governed without exception by the general conditions of sale below. They prevail over any other stipulation or documents emanating from our customers. These general conditions of sale apply exclusively to current and future commercial relations between https://flowrette.com and the author of the order, below appointed the customer. Any order sent by the Customer takes his membership without restriction or reserve to these General Conditions of Sale.
The prices are denominated in euros and are displayed TTC. They include the current VAT rate which depends on the nature of the flowers of creations.
https://flowrette.com reserves the right to modify its prices at any time, depending on economic or regulatory conditions. Billing is carried out according to the rate in force on the day of the order. All prices are given subject to a manifest typographic error.
Photos of the articles represented on https://flowrette.com are non-contractual and are likely to be modified at any time.
When breaking up with our suppliers, https://flowrette.com reserves the right to exchange missing varieties with similar varieties. The arrangements should not be altered.
The price is due to order. The latter is only processed upon receipt and validation of payment, which can be made by Paypal or by bank card via our secure payment module Payplug. In the latter case, the customer's banking information is never communicated at https://flowrette.com, but processed directly by the secure and encrypted server of the bank. In order to combat fraud to payment by bank card and according to the amount of the customer's order, https://flowrette.com may ask the customer to identifying identity and domiciles.
Payment via a gift card code cannot be combined with another current code.
Our creation deadlines are expressed in working days/hours.
The articles in the collection are shipped within 24 working hours. Orders placed Monday to Friday before 1:00 p.m. are shipped the same day. You must then add the delivery times specific to each carrier.
During the holidays or exceptional periods, creation deadlines can be extended. We communicate on our various networks (website, social networks, newsletters) additional deadlines.
In the event of relivration to intervene following an error from the carrier or Flowrette, additional deadlines may apply.
In the case of an unexpected stock termination for an article ordered, the customer will be immediately notified by the customer service of https://flowrette.com, in order to inform him of the possible period and allow him, if necessary, D 'Cancel your order and obtain the reimbursement within a maximum of 15 days of the sums already paid, or to replace the item (s) unavailable (s) by a similar article (s) (s) (s) (s) (s) (s) (s) (s) (s) (s) (s) (s) (s) (s) (s) (s) (s) (s) s) At the same price as the article (s) not available (s).
flowrette.com offers several delivery options: home delivery or delivery to a relay point
Delivery in mainland France:
- Home delivery with Chronopost
- Delivery to a relay point with the Chronopost 2Shop network
Delivery in the European Union:
- Home delivery with: Chronopost, Fedex
- Delivery to a relay point with the Chronopost 2Shop network
Promotional offers providing free delivery will only apply to deliveries to mainland France.
Delivery times:
Delivery takes place after the order has been created. Delivery within the EEC shall not exceed 14 working days, except in cases of force majeure.
The usual delivery times are as follows (for guidance only):
Mainland France:
- Express home delivery (Chronopost): 24 hours (excluding Sundays and public holidays)
- Delivery to a relay point: 2 to 3 working days (excluding Sundays and public holidays)
European Union:
- Fedex & Chronopost: approximately 8 working days
In addition, specific delivery times may apply during special promotions with our partners or when private sales are held.
All the times indicated above are expressed in working days/hours.
If delivery is delayed compared with the date indicated in the dispatch email, please let us know by contacting us via the Contact section of the website.
We will then contact the chosen carrier to start an investigation. A carrier investigation can take up to 21 days from the date it begins.
If the product is found during this period, it will be immediately redelivered to your home (in most cases).
If, however, the product is not found by the end of the 21-day investigation period, the carrier will consider the parcel lost. Only then can we send you a replacement product at our expense.
We cannot be held responsible for delays caused by carriers.
Delivery address and tracking
When confirming their order, the customer must ensure that they have provided accurate, precise and complete information (delivery address, street number and name, building, entry code, telephone number, email address). In the event of a delay, failed delivery or inability to deliver due to incorrect or incomplete information provided by the customer, flowrette.com cannot be held responsible, and no reshipment may be made without prior agreement.
Each shipment is assigned a tracking number (except where carrier-specific circumstances apply), sent by email and/or SMS depending on the carrier selected, allowing the customer to track their order.
Home delivery is made to the address provided by the customer when placing their order.
Delivery to a relay point is made to the relay point selected by the customer when placing their order, subject to the relay point accepting the parcel at the time of delivery.
If the relay point initially selected is unavailable, the parcel will be made available at a nearby relay point. The carrier will then notify the customer of the new collection point.
If the customer chooses delivery to a relay point but fails to select one, the Flowrette team will automatically assign a relay point closest to the destination address provided by the customer.
Failure to collect the parcel and refund terms
If the customer fails to collect the parcel from the relay point selected when placing the order (or assigned by the Flowrette team if no selection was made when placing the order) within the period indicated by the carrier, the parcel will automatically be returned to Flowrette.
The order will be cancelled and refunded (including the cost of the products and the initial delivery costs), less the return shipping costs charged by the carrier, amounting to: - €3.90 including VAT for deliveries in mainland France - €20.00 including VAT for deliveries outside mainland France (European Union and International). This deduction also applies to orders that benefited from free delivery. If the total order amount is less than the applicable flat-rate return costs, no refund will be made.
By way of exception, if the carrier redirects the parcel to an alternative relay point because the relay point expressly selected by the customer when placing the order is unavailable, and the customer chooses not to collect the parcel, the order will be refunded in full without any deductions. This exception does not apply to orders for which we assigned the relay point because the customer failed to select one when placing the order.
The Customer has a legal withdrawal period of 14 days from receipt of their order, without having to give a reason, in accordance with articles L.221-18 et seq. of the Consumer Code.
In accordance with article L.221-28 of the Consumer Code, this right may not be exercised for: “tailor-made” or personalised orders, which cannot be resold; goods unsealed by the Customer after delivery which cannot be returned for reasons of hygiene or health protection (in particular perfumes and products intended to be worn in contact with the body). These products are delivered with a protective seal: once the seal has been removed, the product can no longer be returned.
For eligible products, the articles must be returned to the following address:
EXPEDIGO
Retour Flowrette
26 rue des Frères Lumière
44130 Blain - France.
Please keep the tracking number and send it to us so that we can process your return more efficiently.
The cost of returning the products is borne solely by the Customer.
The refund will be issued within 14 days of receipt of the articles or proof that they have been dispatched, using the same payment method as that used for the order. It will include the original delivery costs, based on the lowest-cost option available on the date of the order; any upgrade chosen by the Customer will not be refunded.
The Customer will be notified by email that the returned product has been received and informed of the next steps. For more information, please email Customer Service at hello@flowrette.com.
After the withdrawal period mentioned in article 7, the customer may return his article subject to obtaining a prior agreement for customer service from https://flowrette.com. To do this, the customer will contact the customer service of https://flowrette.com of your choice by email at hello@flowrette.com or by using the contact form of the site, by mail to the address: Flowrette, 11 rue Véronèse, 75013 Paris. Customer service will confirm the return agreement by email. In order to allow faster processing of your request, we recommend that you reach the original bill for your purchase. The customer will be warned by e-mail to the address he has used to order the good reception of the product return and data afterwards. The following cases are not covered by the warranty:
Products used in accordance with the use for which they are planned.
processed or modified products.
Flowrette reserves the ownership of the goods sold delivered and designated on its invoices until their effective and full payment (application of law n ° 80-3355 of May 12, 1980). The costs generated by the need for recovery in litigation remain the responsibility of the customer (including ministerial officers fees and interest delay).
The only one will be competent in the event of a dispute of any kind or dispute of the order, the French courts. This clause applies even in the event of summary, incidental request or plurality of defendants.
When creating the account, we collections the data that you voluntarily provide. Your email is the only mandatory data to create your account. Some optional data will be automatically saved on your account when you place an order. The optional data is as follows: name, first name, address, postal code, city, country, telephone number and newsletter.
The following data: name, first name, address, postal code, city, country, telephone number are however compulsory to place an order.
In order to inform you of future sales
https://flowrette.com has to send you personalised advertisements and newsletters (newsletter) to customers.
During registration, the Internet user can refuse the newsletter subscription.
For subscribed customers, an unsubscribing link is present on all communications sent, in order to give you the freedom to stop requests at any time. The basis of this treatment is the legitimate interest of https://flowrette.com to carry out a commercial prospecting in order to develop its activity and to increase and diversify its customers.
Different types of cookies are used on our site, they have different purposes. Some are necessary for your use of our site.
Functional cookies: These are the cookies necessary for the operation of our site. They let you use the main features of our site (for example: use of the purchase basket or access to your account). Without these cookies, you will not be able to use our site normally. These are cookies deposited by https://flowrette.com which only concern the operation of our site.
Analytical cookies: These are cookies that allow us to know the use and performance of our site and improve its operation (for example, the pages most often consulted or searches of Internet users in the engine). If you have subscribed to our newsletter, these cookies can also be used to assess the performance of our emailings, in order to send you more personalised offers. You can unsubscribe at any time via links present at the bottom of our emailings.
Advertising cookies: These are cookies used to present you advertisements or send you information adapted to your interests on our site or outside our site during your browsing on the Internet. They are used in particular to limit the number of times you see advertising and help measure the effectiveness of an advertising campaign. The refusal of these advertising cookies has no impact on the use of our site. However, refusing advertising cookies will not stop advertising on our site or on the Internet. This will only have an advertisement that will not take into account your interests or preferences. These cookies are mainly third-party cookies. These cookies depend mainly on advertising agencies. We cannot read them exhaustively.
Cookies of social networks generated by "sharing buttons": our site contains sharing links to social networks that let you share content from our site with other people. When using these sharing buttons, a third-party cookie is installed. If you are connected to the social network when browsing our website, the sharing buttons let you connect the content consulted on your user account. Sharing buttons via social networks call on cookies in order to follow the navigation of their Internet users. For more precision, we invite you to consult the Privacy Policy of the Social Network (X) that you use.
Accept or refuse cookies, your choices in terms of cookies
You can choose to restrict, block, delete or deactivate the use of cookies at any time by modifying the configuration of your browser. Your browser can also be set to report the cookies that are deposited in your terminal and ask you to accept them or not. You can accept or refuse cookies on a case-by-case basis or systematically refuse them once and for all. You can carry out these operations at any time.
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