Conditions générales de vente

Orders are governed without exception by the general conditions of sale below. They prevail over any other stipulation or documents emanating from our customers. These general conditions of sale apply exclusively to current and future commercial relations between https://flowrette.com and the author of the order, below appointed the customer. Any order sent by the Customer takes his membership without restriction or reserve to these General Conditions of Sale.

The prices are denominated in euros and are displayed TTC. They include the current VAT rate which depends on the nature of the flowers of creations. https://flowrette.com reserves the right to modify its prices at any time, depending on economic or regulatory conditions. Billing is carried out according to the rate in force on the day of the order. All prices are given subject to a manifest typographic error.

The price is due to order. The latter is only processed upon receipt and validation of payment, which can be made by Paypal or by bank card via our secure payment module Payplug. In the latter case, the customer's banking information is never communicated at https://flowrette.com, but processed directly by the secure and encrypted server of the bank. In order to combat fraud to payment by bank card and according to the amount of the customer's order, https://flowrette.com may ask the customer to identifying identity and domiciles. Payment via a gift card code cannot be combined with another current code.

Our creation deadlines are expressed in working days/hours. The articles in the collection are shipped within 24 working hours. Orders placed Monday to Friday before 1:00 p.m. are shipped the same day. You must then add the delivery times specific to each carrier. During the holidays or exceptional periods, creation deadlines can be extended. We communicate on our various networks (website, social networks, newsletters) additional deadlines. In the event of relivration to intervene following an error from the carrier or flowrette, additional deadlines may apply. In the case of an unexpected stock termination for an article ordered, the customer will be immediately notified by the customer service of https://flowrette.com, in order to inform him of the possible period and allow him, if necessary, D 'Cancel your order and obtain the refund within a maximum of 15 days of the sums already paid, or to replace the item (s) unavailable (s) with a similar item (s) (s) (s) (s) (s) (s) (s) displayed ( s) At the same price as the article (s) not available (s).

https://flowrette.com offers 2 modes of deliveries: at home (Metropolitan France and European Union) or in Relay Point (only for Metropolitan France) Delivery in mainland France Home delivery with: Colissimo or Chronopost Delivery in relay point with: Chronopost Relais European Union delivery Home delivery with: Colissimo Europe Promotional operations aimed at offering free shipping costs free will only apply to deliveries to metropolitan France for a Colissimo or Chronopost service. Delivery delay Delivery is made after the creation of the order. The delivery time to the EEC cannot exceed 15 working days, except in cases of force majeure. The delivery times generally observed (as an indication) are: Metropolitan France : Colissimo: 48 at 96 hours (excluding Sunday and holidays) Chronopost: 24 to 48 hours (excluding weekends and holidays) European Union : Colissimo Europe: about 8 working days In addition, specific delivery deadlines can be applied during specific operations with our partners or when setting up private sales. All deadlines indicated above are expressed in working days/hours. In the event of delay in delivery compared to the date we have indicated to you in the shipping email, we ask you to point out this delay by contacting us via the website contact section. We will then contact the carrier chosen to start an investigation. A Colissimo or Chronopost survey can last up to 21 days from the start of the investigation. If during this period, the product is found, it will be immediately resettled at your home (the majority of cases). If on the other hand the product was not found after the 21 -day investigation period, La Poste considers the package to be lost. It is only at this time that we can send you a replacement product at our expense. We cannot be held responsible in the event of delay in carriers. With COVVI-19, the delivery times of the carriers can be extended. Delivery address and monitoring Each shipment benefits from a tracking number (except specificity linked to the carrier) sent by email and/or SMS according to the selected carrier, allowing the customer to follow the delivery of their order. Home delivery The delivery is made to the address that the customer will have indicated when ordering. The Customer must ensure at the time of the validation of his order to have communicated the exact, precise and complete information concerning the delivery address (number and street name, building, staircases, access codes , intercom,…). In the event of an error on the delivery address provided at the time of validation of an order, Flowrette does not guarantee the possibility of modifying the information, and cannot be held responsible for a possible delay or problem of delivery occurring to The rest of this error. Relay delivery Delivery in relay point via time relay is made in the relay point selected by the customer at the time of the order, subject to acceptance of the package by this relay point at the time of delivery. If the relay point initially chosen is unavailable, the package will then be made available in a nearby relay point. The customer will then be notified by the carrier of the new withdrawal point. In the event of delay or impossibility of delivery due to an error on the part of the Customer (erroneous or incomplete delivery address), or in the event of absence of withdrawal from the customer in the point of withdrawal within the period indicated by the carrier , https://flowrette.com can not be held responsible, and no reshipment can be made. The Customer will be refunded the order (excluding delivery costs) within 15 days after receipt of the package in our premises.

The Customer has a legal withdrawal period of 14 days to cancel their order after receipt of it for all orders which are not "tailor-made".
The items must be returned to their original packaging at 47, Ernest Renan-Building P5-94200 Ivry-sur-Seine, in a state allowing their re-commercialization. After this period, no refund or return of goods may be envisaged without prior customer service agreement. To make a return by post, you can simply do it on the dedicated application: https://flowrette.shipping-portal.com/rp/ Product return costs are free. You can also bring your order directly to the store - Flowrette to 55 rue Boursault 75017 Paris. The reimbursement of the products will only be possible after effective receipt of the items in our premises and after quality control. In order to allow faster processing of your request, we recommend that you reach the original bill for your purchase. The customer will be warned by e-mail to the address he has used to order the good reception of the product return and data afterwards. “Tailor-made” orders do not have a post payment withdrawal period since the products cannot be re-marked. For more information, please send an email to customer service at hello@flowrette.com.

After the withdrawal period mentioned in article 7, the customer may return his article subject to obtaining a prior agreement for customer service from https://flowrette.com. To do this, the customer will contact the customer service of https://flowrette.com of your choice by email at hello@flowrette.com or by using the contact form of the site, by mail to the address: Flowrette, 11 rue Véronèse, 75013 Paris. Customer service will confirm the return agreement by email. In order to allow faster processing of your request, we recommend that you reach the original bill for your purchase. The customer will be warned by e-mail to the address he has used to order the good reception of the product return and data afterwards. The following cases are not covered by the warranty: Products used in accordance with the use for which they are planned. processed or modified products.

When creating the account, we collections the data that you voluntarily provide. Your email is the only mandatory data to create your account. Some optional data will be automatically saved on your account when you place an order. The optional data is as follows: name, first name, address, postal code, city, country, telephone number and newsletter. The following data: name, first name, address, postal code, city, country, telephone number are however compulsory to place an order.

In order to inform you of future sales https://flowrette.com has to send you personalized advertisements and newsletters (newsletter) to customers. During registration, the Internet user can refuse the newsletter subscription. For subscribed customers, an unsubscribing link is present on all communications sent, in order to give you the freedom to stop requests at any time. The basis of this treatment is the legitimate interest of https://flowrette.com to carry out a commercial prospecting in order to develop its activity and to increase and diversify its customers.

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